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:  2011
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:  33
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. :  0421100023\0013
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(.):  system analysis, ontological engineering, knowledge management, business process
:   - . - , - enhanced Telecom Operations Map, - . - - .
(.):  We review and compare the approaches and methodologies of business-process reengineering, and develop the method for telecom business-processes reengineering. The method is based on the technology of ontological engineering. The reference business-processes ontology is created in accordance with a structural framework named Enhanced Telecom Operations Map, and also existing business-processes ontology of the telecommunication company is designed. We illustrate the suggested method of business-process reengineering on the example of automated comparison of the reference ontology with the ontology of existing business-processes of a big telecom service provider.

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